Denver Online Auctions

FREQUENTLY ASKED QUESTIONS

WHAT ARE "MAX BIDS"? 
Max bids are you telling the system the maximum amount you are willing to pay for an item, then letting the system bid on your behalf.  Why use this? Because most bidders win lots by using this feature.  Basically, the system types and enters bids faster than you can.  When you place a max bid, the system keeps you in the lead but only up to the max bid you entered.  The system stops bidding for you when your limit is reached.  

• Question: Where do I put my max bid, I don't see a place to enter it?  Answer: There is only one bid bar and is used for everything.  There is no separate area for max bids.
• Question: An auction is currently at $7 and I am willing to pay $20 for that.  If I put $20 in the bid bar, will it jump up to $20?  Answer: No, it will go up one increment to$8 and you will be the current winner.  If another bidder places a $9 bid, the system will immediately enter your $10 bid and you will be the current winner at $10.
• Question: If I place, for example, a $100 max bid on an item that is currently at $10, is it possible for me to win it at $10?  Answer: Yes! If no one else bids on that item, then it's yours for $10!
• Question: Can anyone see my max bids?  Answer: NO, they are secret.  But keep in mind you cannot see other bidders' max bids either.
• Question: What if I place a max bid on an item and other bidders already have max bids on the same item?  Answer: You will most likely have your answer right away. Example: An item is currently at $7 and you put in a $20 max bid, and almost immediately the item is at $21 with someone else being the winner.  What happened is another bidder put in (for example) a $25 max bid, which was higher than yours, the system bid on behalf of the other bidder and kept them in the lead.  Example 2:  An item is at $7 and you put in a $20 max bid.  Later, someone else comes and puts a $15 max bid, which is lower than yours, the current bid jumps to $15 with you still in the lead.   
• Question: Can I change my max bid?  Answer:  Yes, you can put in a higher amount or even a lower amount and the system will know you changed your max bid and adjust accordingly. 

What is a Buyer's Premium?  The buyer's is an additional percentage added to the hammer price at an auction and is standard industry practice.  It is typically a fee for the expenses behind creating an running an online auction.  Auction Software is sophisticated and costly to maintain.  Each seller on this platform sets their own Buyer's Premium which is stated in each individual auction.    

WHY DO YOU REQUIRE A CREDIT CARD IN ORDER FOR ME TO BID?  To maintain the integrity of our online bidding process, our platform only accepts bids from people whose credit cards are valid, registered and vetted by our credit card processing platform (Stripe).  This also allows you to be confident you are not in a bidding match with an insincere bidder who is driving up the price yet never intends to pay.   Rest assured we have no access to your credit card information, that is managed by Stripe, they give us zero access to your CC number or personal info.  ​

CAN I HAVE MY ITEMS SHIPPED?  In many cases, yes.  Check with each individual seller for their rules and costs (which can vary from auction to auction)

HOW DO I BID?  Once registered, you will see a red box that says "Enter Bid" where you place your bid.  You can enter the next increment up, that amount will be shown, or you can place your maximum bid (the most you are willing to pay for the item) and start the automatic bidding process which is explained at the top of this page.  Most lots start at $5 with no hidden reserves. 

WHAT ARE THE BIDDING INCREMENTS? Here is our bidding increments schedule.

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IS THIS A "HARD" CLOSE OR "SOFT" CLOSE AUCTION?  This is a "Hard Close" auction.  No time is added after the clock counts down to zero. It ends at the exact time stated.  The lots do not all close at the same time, there are 30 second increments between lots closing.  An auction with hundreds of lots will span a few hours before the last one closes.

HOW DO I KEEP TRACK OF ALL THE ITEMS I AM WATCHING AND BIDDING ON?  Under the "MY ACCOUNT" tab at the top of the page, you can create a "watch list" where only the items you are watching are all in one place.  Each listing has an "Add to my watchlist" button.

CAN I PREVIEW THE ITEMS BEFORE I BID?  If you are close to the pick-up location and would like to preview an item, please contact the seller to set up a time.

HOW DO I PAY? After the Auction has closed, you will receive an "auction win" notice in your email inbox (check spam). You can also look in the "My Account" tab for an invoice.  You can pay the invoice online with a credit card or pay cash / Credit Card upon pick-up. All items must be paid in full before removing from property.   

IF I WIN AN AUCTION WHEN & WHERE DO I PICK UP THE ITEMS? Pick-Up dates and times will be posted in the item description. It is your responsibility for removal of all items at the posted location on the posted dates. If you can't pick up on those dates, contact the Seller prior to bidding to see if other arrangements are available. ITEMS MUST BE PAID FOR IN ORDER FOR US TO HOLD THEM. The pickup address will also be on your invoice.  If you are sending someone to pick up your item, please let us know ahead of time.

What if I am unable to make it on the designated Pick-up days:  All items or lots will be considered abandoned if not picked up on designated pick-up days and we have not heard from you.  If you cannot make it for some reason, please contact the seller ASAP to schedule an alternate date.  If you do need us to hold it for you after the designated pick-up days, please pay your invoice online.  We cannot hold items that have not been paid for.  

WHAT IF I FORGET MY PASSWORD OR USERNAME?  Go to the login page and use the "forgot password" option, you should receive a password reset email.  Still having problems?  Email [email protected]   We answer quickly and can resolve issues quickly.  

WHAT IF I BID AND WIN BUT DONT PAY? Bidding constitutes a legally binding agreement to purchase an item. Most auctions here are a family's estate, we have a finite amount of time to sell the items.  If you do not pay, we cannot simply re-list the item.  You have prevented us from selling it, we then need to pay to have the item removed from the home.  If we do not hear from you, we will assume you have decided to abandon the item/items.  Your credit card on file will be charged for the invoice amount.  If you choose to block us from charging your card in any way, you will be permanently removed as a registered user on this website and a small claims case may be opened.