Sydney Lane Estate Sales

User Agreement / Terms

By bidding on an auction by Sydney Lane Estate Sales on Denver Online Auctions, you agree to abide by the Terms and Conditions outlined below. You also agree to pay, and authorize the payment of, any applicable fees outlined in this document due to your negligence and/or default. 

GENERAL TERMS & CONDITIONS:

These terms are general for all auction listings but be aware that special terms may apply. These will be outlined at the start of the auction catalog.

1. All items are sold "as is" without any warranties. The buyer is responsible for assessing the condition based on photos and information given in the description. Most items are pre-owned and used. There may be flaws that we have not picked up on. 
2. Bids are non-retractable and sales are final. Once you place a bid, you commit to paying for the item should you win, and removing the item from the property during the pickup hours listed. If you have placed a MAX BID and wish to lower it, you can do so by putting in a lower max bid (higher than your current bid).
3. We reserve the right to refuse service to anyone bidding and/or at pick up.
4. Items shown in photos for display purposes, such as crates, totes, step blocks, backdrops, etc., are not included in the sale unless explicitly mentioned in the description.
5. After reading the description and viewing all of the photos available to you, if you still have questions, feel free to email or text us. Please remember that 99% of the time we have provided all of the information we have in the description. For inquiries such as “Does it work”, Please read the next point. In many cases we are dealing with an Estate and the history of an item has often passed with our seller. We strive to represent the items to the best of our ability.
6. In many instances, Sydney Lane Estate Sales staff DO NOT test or verify the condition or completeness of the items being offered, especially if listed as New In Box. We DO NOT open these items if they appear to be unopened. Buyers have the right to test or inspect items upon pickup, and any concerns should be raised with staff at that time. Once you leave the pickup location, the item becomes your responsibility.
7. In most cases SLES does not allow a preview of the items. On rare occasions when a preview is offered it will be noted in the auction information above the catalog.

Email: [email protected]

Website: https://denveronlineauctions.com/marketplace/sydney-lane-estate-sales-and-online-auctions

Text or call: (303) 669-2251

PROFILE & CONTACT INFORMATION:

It is your responsibility to ensure that all the information on your bidding profile is VALID and CURRENT. We rely on that information to contact you and process payment. Address, Phone, Billing, Credit Card and Email information are particularly important! It is YOUR responsibility to ensure that you can receive our emails. We use email as our primary method of communication for winning bidders and invoices. Be sure your inbox is not full and look out for winning emails. ALWAYS contact us if you did not receive an email within 15 minutes of the auction closing and you know you have won an item. Sydney Lane Estate Sales is NOT responsible for emails, texts or voicemails that are not received by the bidder. Not knowing that you won an item, and/or not showing up to pickup because you didn't follow the instructions, are not valid excuses! If your items are not picked up during the scheduled days/times, you forfeit your items and the money paid.     ** Become a RESPONSIBLE Bidder, YOU know if you are bidding on an item, when the auction ends AND when pick up is. It is YOUR RESPONSIBILITY to check back to the website to know if you won the item or not. **

AUCTION CLOSING:

• A buyer’s premium will be added to each purchase. Buyer’s premium is 15% unless stated otherwise: if you bid $100.00, at checkout you will be charged $115.00 plus sales tax. 
• The closing time of the auction will be listed within the auction information page of our website. Once bidding closes, items you have won become your responsibility – make note of closing times!
• We have "Hard Close" auctions.  No time is added after the clock counts down to zero. It ends at the exact time stated.  The lots do not all close at the same time, there are 30 second increments between lots closing.  An auction with hundreds of lots will span a few hours before the last one closes.
• Our auctions have a MAX BID feature, allowing you to place a bid higher than the next "Asking Bid." You can enter your maximum bid at any time in the designated bidding space by simply inputting your highest desired amount. When you submit a MAX BID, the current bid price will increase only to the next increment or just above another bidder's max bid if applicable. The system will then automatically bid on your behalf in the established auction increments, up to your specified maximum, only if someone else bids against you.
• Bids will be processed in the order they are received. If TWO buyers submit a BID for the same amount, the buyer who placed their BID FIRST will be considered the high bidder at that price. If you place a bid and see that the amount matches yours but you are not the 'High Bidder,' it means that another buyer submitted a max bid of that amount before you, resulting in their bid being recorded first in the system.
• Sydney Lane Estate Sales is not responsible for internet malfunctions, loss of connection or system glitches that may prevent you from placing last minute bids, or receiving notices from our company. 

PAYMENT:

1. Payment for all purchases is due at the conclusion of the auction. Be sure not to pay until the whole auction is completed though as your invoice may not be complete. Your card will not be charged automatically. You will receive an email with your invoice and a link to pay, or you can go into your account on Denver Online Auctions, and find your invoices there. Payments will not be accepted on site the day of pickup.
2. If purchases are not settled by the end of the pickup days/times listed, they are considered in default. 
3. Upon default any or all of the following may occur: 

• • The customer's card will be automatically charged.
  • Your account on Denver Online Auctions may be cancelled.
  • Sydney Lane Estate Sales may elect to resell the items, even if payment eventually went through, if items were not picked up.

     4. Buyer agrees not to initiate any credit card charge backs for purchases made, and agrees that NO refunds will be given

     5. Firearm Invoices: Buyer’s name, Buyer’s ID(s), Person picking up, MUST all match. We will not allow delivery if these are not the same. Expired Permits must be renewed         and or current before delivery of the firearm.

PICKUP:

1. Address is always given at the top of your invoice, or a link given there to a scheduling site where you will find the address.
2. Buyers must check in with a Sydney Lane Estate Sales Staff Member upon arrival
3. Our staff is there to supervise the safe and proper removal of items and to help you identify the items included in your purchase. The staff is NOT there to help with the removal of heavy items.
4. Winning bidders must pick up their items within the designated pickup timeframe, listed on the auction and on all emails following the conclusion of the auction.
5. Specific times that are listed for pickup are the strict start and end times, per contractual agreement with the seller. We will not facilitate pickup BEFORE the start time. All buyers are expected to be FINISHED removing their items by the time the pickup is scheduled to end. You need to arrive on time to pack and remove all your item(s) within the stated pick-up times. There is a $25 fee to any buyer that requires our staff to stay longer than the scheduled time.
6. If you are unable to pick up during the designated pick up time, you must send a representative to pick up for you or forfeit your items. Don't bid if you can’t pick up at the specified time and location.
7. Items may only be removed upon receipt of payment in full.
8. Any item(s) Sydney Lane Estate Sales, or the seller, has to remove from the sale site due to the buyer missing pickup time or abandoning part of a purchase may be subject to additional service fees. The fee for furniture not picked up is $100. Ownership of those items will return to the seller and the buyer will forfeit any and all rights to the item including payments and refunds.
9. You MUST bring your own moving equipment, and adequate manpower to safely and properly remove your items during the specified pick-up time. We will not wait for your additional help to arrive if it is outside the pickup times. Also, you may be asked to wait at the end of the line if you are not prepared to move or load your items in a timely manner, we reserve the right to help those buyers who came prepared first. This policy is designed to keep pickups speedy and efficient. We need our buyers to come prepared out of fairness to other buyers and to our seller. We have provided a couple of options for moving companies on the auction listing, but you can also contact other companies if our suggestions don't work out.
10. Sydney Lane Estate Sales reserves the right to refuse load out and pick up of item(s) purchased, if at their sole discretion or at the discretion of contracted seller, they deem such load out may cause damage physically to the item or the seller’s property or if it risks the safety of anyone or anything at the load out site.
11. The buyer will be responsible for ANY damage that occurs to an individual item, or the pickup location during the removal of an item(s).
12. Items that have prior arrangements with Sydney Lane Estate Sales to bring back to the office must be picked up within 48 hours at Wears Auctioneering Office. If not picked up in 48 hours, items will be disposed of at the discretion of Sydney Lane Estate Sales. No refunds will be issued for items not picked up.
13. Sydney Lane Estate Sales staff has the right to refuse service to anyone during a pickup. We will not tolerate abusive behavior.

SHIPPING:

• If items are marked with a shipping cost, we handle those in-house. In some cases we can accommodate shipping requests via a 3rd-Party shipper, even if shipping is not listed as available. If you plan to purchase an item and NEED it shipped, you should contact our office prior to bidding to see if we can accommodate your request. THANK YOU! Our office number is 303-669-2251. Calling is generally the best option to be sure we are all on the same page.
• Shipping charges are a separate charge. For in-house shipping, once you have paid your original invoice, we can pack up your items and send you a shipping invoice. We will attempt to combine items into as few parcels as reasonably possible to reduce the shipping costs. We charge what the carrier charges us plus a handling fee of 50% of the carrier charge (e.g. USPS charge is $6.70, handling charge will be $3.35). All purchases shipping in-house will be shipped to the buyers via USPS or UPS (we reserve the right to select the shipper). All 3rd-party shipping if requested, is handled via Pack n Ship. Once your invoice is paid for, your item and contact details will be dropped off at Pack n Ship and you will also be given their contact information. They will call with a quote. It is YOUR responsibility to return any voicemails from them or to get in touch with them if you have not heard from them. If they cannot get in touch with you within 7 days, or if you decide you do not want to pay the shipping cost, your items may be forfeited with no refunds.

Insurance:

• Most parcels ship with limited insurance. If the standard insurance coverage from the carrier (USPS, UPS etc.) is higher than the invoiced value of the items being shipped, we will not purchase additional insurance. If the item(s) being shipped exceed the standard insurance value offered by the shipper additional insurance will be purchased and charged to you on your invoice. If you purchase an item and feel that it is valued higher than the invoiced purchase price you will need to call our office and request additional insurance coverage along with the amount you would like your shipment insured for. We will only purchase insurance to cover the purchase price of the item(s) contained in the shipment.

ADDITIONAL CHARGES:

Buyer hereby agrees to pay and authorizes Sydney Lane Estate Sales to charge their credit card for any of the applicable infractions as follows:

Disabling Your Online Account:

Your account may be disabled due to one or more of the following reasons:

• Non-payment of an invoice
• Not showing up at pickup
• Consistently arriving late at pickups
• Inappropriate treatment of staff or sellers
• Damage of property at pickup
• Refusing to pay for shipping
• Consistently showing up at pickups unprepared with help loading